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Elderly Instruments Testimonials |
Here is a selection of compliments we've received from our customers.
Also see the interview from Musical Merchandise Review with Elderly Instruments president Stan Werbin
"Hi - I just wanted to say thank you for the good customer care and service on my last order. It arrived Fri. and the guitar sound is stunning, even played acoustically. Had to show it off to a few musicians here and they were impressed too. Thanks. "
-- Ray, via email 10/7/08
"I have received and tuned my new Martin D28. You guys are awesome, it sounds great and plays fantastically. I'll keep coming back to Elderly for my music needs. Thank You!!!! "
-- Art, via email 9/29/08
"I recently ordered a Gretsh lap steel guitar amd some accesories from you and I must say great job! The order arrived sooner than I expected, it was correct, and the guitar was beautiful,and sounds great!I was most impressed that the guitar arrived IN TUNE! I was so happy with the service that I placed another order for some strings and picks.And it came the very next day!, I couln't believe it, You guys are the Best, What a great first impression you made on me I hope to be a long time customer of Elderly. I have a question I hope you can help me with. I ordered a set of strings for E9 tuning (6 string lap steel) and I'm not sure which strings are tuned to what pitch,as this is my first experience with lap steel. It would sure help me if someone could Email me back concerning this matter. Thanks for everything."
-- Randy, via email 9/22/08
"I received my guitar yesterday and I am very pleased with the instrument and the service. Thanks for the expedient shipping. "
-- Mark, via email 9/17/08
"Hi, I would like to thank the folks at Elderly for doing a great job. I have now bought four instruments from you and I love to play them all. I have used these instruments for recording and performance. I have purchased a Gibson es125T guitar, a Gibson RB175 banjo, a new Bart Reiter open back banjo and now a Dixie banjo Uke. I've got it good... I play to make people happy and then I buy cool instruments from you. It's a win win! "
-- Joe, via email 9/16/08
"I'd just like to say thank you for your excellent service with my Stelling. I can't believe I was sat here in Essex england last Saturday and dared to click your 'Buy' button and I'm playing it by Monday morning of the next week. The instrument is beyond anything I could have imagined and your service was spot on especially as no one else in the UK trades Stellings unless you wanna wait a year, and no other US companies I could find ship to the UK. You made the whole process easy. I can't believe I actually own such a thing - love it to bits and hope that one day my playing will actually be worthy of it !!"
-- Lorraine (from England), via email 9/12/08
"Good morning... I just wanted to let you know my Martin 0000-28H arrived Wednesday in perfect condition. I've purchased several instruments from you over the years, but this is my first acoustic purchase, and the first time I've bought an acoustic without playing it first. I did think about it for a long time, but I was considering a Martin... and a Martin from Elderly. I felt confident about the purchase and knew if there was an issue, it would be taken care of.Not only is the guitar beautiful...the set-up is perfect. She sounds as good as she looks. As always, the description was accurate, the price very fair. So thank you for all you do to prep these guitars and ship them so well. While I can't always make a trip up to Lansing in person, it's always a pleasure to shop at Elderly. All the best to you."
-- Robert, via email 9/5/08
"A word of thanks: THANKS! Backordered portion of order received yesterday and it (psaltery DVD) is great! Thanks for your excellent and prompt service. "
-- Carol, via email 9/3/08
"Hi - I just wanted to let you know that the nice used Cordoba Guitar Case arrived today. I'm quite pleased with it. Good to do business with you. And thanks for the catalog!"
-- Richard, via email 9/2/08
"Thanks to the Alaska-PIKs you recently shipped to me, I am FREE forever from the care and cultivation of fingernails to play guitar! Yay! Great product and fast service! I'll be back."
-- George, via email 9/2/08
"Folks, just wanted to say thank you for shipping my order as fast as you did. Order taken on the 19th pickin' an a grinin' on the 22nd outstanding. Two Thumbs Up to all involved. This cigar box is one fun guitar. "
-- Tom, via email 8/23/08
"Hi guys, words are really NOT enough in this case, but I wanted to thank all of you at Elderly Instruments for making my purchase such a wonderful experience! As you all know, I live here in Greece and buying online can sometimes be a very stressful process as I am so far away living in this tiny weenie country over here lol. I had been looking at sites all over the Internet trying to find a company that would accept my payment through a bank wire, as credit card billing is not possible from anywhere outside of the U.S.A. Everything went as planned and I was so relieved when I finally managed to send the money after months of emails with other online companies from all across the USA and all the hassle involved. WOW, It was so EASY with you !!!!!!!! My new baby, a MARTIN OMC AURA was delivered today (in record time) to my best friend in the whole wide world who lives out there in the states. I cannot express how happy I feel and I wanted to thank you all from the bottom of my heart for all the help !!!- especially to Dawn (ordering department) for putting up with my endless questions and for dealing with everything so calmly & professionally - and a HUGE thank you, & an extra *HUG* to Gorge Crank (if I spelt that right), shipping department, for clearing up a major error made by Fed-Ex while delivering. You guys are the BEST and I wish I could show my appreciation in a better way than these few words on a PC screen. All I can say is that if any of you ever manage to make it over to Greece for a vacation, you are all welcome to my home and I will do everything in my power to make you feel as warm and wanted as I felt with you!! ........ THANK YOU SO SO soooo MUCH!!! "
-- Suzi (from Greece), via email 8/21/08
"Dear folks at Elderly, Received my order today. As always: fast delivery, great service etc. you're absolutely the best!!"
-- Harry (from The Netherlands), via email 8/18/08
"Hi Folks - The order arrived here safe and sound here today. Thanks for the prompt service; I'm sure we'll be in touch soon. "
-- Brian, via email 8/18/08
"Thanks for my new AXE. This thing is sooo sweet. "
-- Jon, via email 8/18/08
"I am very appreciative of the excellent customer service I received from one of your employees, Cynthia Bridge. I was having some difficulty with one of your suppliers (a custom neck, long story, but it just does not matter) and she was nice enough to give me a hand. I have purchase new and used equipment, cds, and strings from you for a decade, and that will not change. You have great staff and they are always helpful. You should be very proud of your organization."
-- Stan, via email 8/15/08
"I received the Rover RB-20 banjo just a few days after I had ordered it. The setup was perfect. Thanks. I had seven other banjos, 5 with tone rings. The Rover has the most mellow tone. It reminds me of the old banjos. It sounds great when I play folk songs with it. It is also very light, which was a feature I was looking for. The volume isn't loud, but ample. The tuners work well, even the friction tuner. This banjo sounds as good as banjos I have paid twice as much for. The $155 was money well spent. My wife and dog tolerate the Rover mellow sound and low volume well. They don't care for the sound of my most expensive gold plated, Whyte Ladye tone ring banjo. It is too loud. My dog gives me a disgusted stare, then goes to the bedroom and crawls under the bed. My my wife isn't as tactful. She tells me not to play the gold banjo while she is in the house."
-- Sam, via email 8/11/08
"Hello, I received the instrument in excellent condition. I'm very satisfied. Thanks."
-- Mark, via email 8/8/08
"Just want to thank all of you at Elderly Instruments. I received my Martin 000M yesterday and it is great!!! As usual with Elderly, it was packed and shipped impeccably, and when I tuned it and strummed the first chord it was pure bliss. Thanks for caring so much about all of your products."
-- Jason, via email 8/7/08
"Received my 63 Dano Long Scale about two weeks ago. Giged with it first weekend. This thing is really cool. Nice finish and sounds great. Almost as good as my original DC bass. I know they had some quality control problems but you guys delived me a nice one, well set up. Special thanks to Melanie for helping me through the process and putting up with my phone calls. You guys do nice work. "
-- John, via email 7/28/08
"I was so impressed with the Squier Telecaster that arrived today. The set-up was perfect. The intonation was spot-on (I recently bought another guitar online from somebody else that was twice as expensive, but their 55 point inspection was a joke.) The tone knob was loose, but easily fixed. Thanks so much. My son loves this guitar."
-- David, via email 7/25/08
"My name is philip clark. i bought a behringer acoustic amp and it aririved today i have just finished marathon practice session with it , i absolutly love that thing!!! you shipped it well packed it was i perfect condition and am very happy with it thank you very much for your great business and service! godspeed"
-- Philip, via email 7/24/08
"I just got the National Polychrome Tricone I ordered last Friday. The guitar is beautiful! Set up is perfect and it sounds great! Thanks for the excellent service!"
-- Bruce, via email 7/21/08
"Wow! What service. My new gigbag was ordered and shipped on Monday. I got it on Wednesday. Thanks to Demetrius, who helped my find a bag to fit my particular guitar."
-- Jane, via email 7/17/08
"Hi.....My name is Pete Robertson from Memphis Missouri, and I bought a Deering Deluxe at your store in 1985. I just happened to get to visit with Doug Dillard a few days ago at a festival here in Missouri. We got to talking about banjos of course, and although her prefers his Gibson Grenada archtop still......he had fine things to say about the Deering I still play. It just took me back the that day I got to your store as you opened up. I didnt leave till closing time and played every banjo you had and settled on the Deluxe. I drove all the way from Missouri to see your store. Thanks."
-- Pete, via email 7/7/08
"I recently bought a used Beard Gold Tone Maple Deluxe resonator. All I can say is WOW! I can't believe the quality and sound of this guitar, I really wasn't expecting this kind of instrument for the money. Very inspiring, it's a keeper. Thanks so much!"
-- Chris, via email 7/2/08
"Hi! I realize that most customers only contact a retailer when problems arise, so I wanted to take the time to tell you how much of a pleasure it is to do business with Elderly Instruments - whether in in-person or via phone/online. Every purchase, big or small (in my case, mostly small :o), that I've ever made at Elderly has been handled courteously, accurately, and promptly. In fact, my most recent phone order just arrived this (Friday) morning- even though I just placed it during the latter part of Wednesday afternoon, and, moreover, FedEx didn't even have the tracking number in their system until about an hour before the package arrived at my door. No matter who waits on me in your store or on the phone, I'm always treated personably and professionally. More importantly, even when I just stop in to browse - something I love to do so as much as my daughter enjoys perusing Toys R Us or the pet store - my experience is always first-rate. Many thanks!"
-- Paul, via email 6/27/08
"Another great guitar from Elderly came to my house this week! I cannot imagine ordering a guitar from anywhere else. They always come to my house ready to play and sound beautiful. I also want to thank Steven for his friendly service and advice on the guitar tuners I ordered for my students. They are great! I am going to be calling Patrick back real soon to order the Jimmy Vaughn Strat that he recommended to me. Thanks for everything. "
-- Jimmy, via email 6/27/08
"I just wanted to let you know that you have great staff that work for you. I was desperate to get a guitar for my husband. I had ordered one from a store a week before father's day and they were unable to get one for me. They told me it would be another 2 weeks (4 in total). Then i tried another website yesterday but was sent an email early this morning stating that the guitar was on backorder!!! so i tried you... i really want the guitar for this weekend as we are going on vacation tomorrow! i called the help line after entering my order on-line. The gentleman who answered was so helpful and polite. We chatted about the detroit tigers and he put the order thru over the phone to ensure that i would get the guitar for tomorrow. I just checked and it has been shipped and i have a fedex tracking number. i am soooo happy!!! i just wanted to let you know that i am thrilled and very grateful that you could help me out! thank you to the guy who answered my call... i forgot to ask for his name!"
-- Karen, via email 6/26/08
"The ukulele and the strings arrived today and I am delighted with everything. The ukulele is extraordinary."
-- Nancy, via email 6/26/08
"I received my used Larrivee OM-05 in good shape yesterday. It does indeed sound good, as promised, and more similar to a Martin 000-18 I once had than I would have guessed.The setup seems good too. In fact I have a Martin 16-series (from another shop) that is really badly setup. I have trouble finding a competent repairman over here, so I will probably sell it. The Larrivee feels leagues better. "
-- Jan, via email 6/26/08
"I just wanted to thank you and let you know how much I love the used koa strat I just purchased. The guitar was in beautiful shape when it arrived, and it waspacked well and shipped very quickly. Everytime I've order something from you guys I've been very happy and I'm sure I'll be ordering again in the future. Thanks."
-- Ray, via email 6/19/08
"You guys are absolutely the Greatest! I'll order again and spread the word!!!"
-- Jim, via email 6/18/08
"THANKS!... I got my guitar yesterday and I ordered it last Wednesday. Super fast delivery, just 2 working days + weekend...and I basically live other side of the globe. Also special thanks for good info and photos of your instruments on your web-site, your condition key is really helpful... Its bit nerve-wrecking to order a guitar and especially acoustic one without seeing/playing it... but the guitar was just like I expected it to be...and it sings like an angel."
-- Hes, via email 6/17/08
"I recently purchased a 6 course cittern from your vintage instruments page - a Golden Wood cittern. I wanted to write and thank you for your lovely customer service, prompt delivery and honest dealing. Thank you so much for helping me find an instrument of fantastic quality within my price point. I'm thrilled with my first transaction with Elderly!! "
-- Myra, via email 6/13/08
"Thank you, Stephen, for the good service!!"
-- Donald, via email 6/10/08
"Greetings all Elderly associates . This is for anyone who thinks there hard work goes unnoticed . Just recently I purchased a little fender travel guitar for my son Ben. It's the guitar that comes with a amp and speaker built right in so a young student has more freedom to play there music .Especially in Ben's case because he was born with downs syndrome, having a vehicle like a guitar to express his creativity is a real value . And Let me tell ya ... the boy is having fun ... he is off the hook with that guitar. "
-- Leonard, via email 6/9/08
"The (ukulele) strings have arrived. Big mahalo for the fast turn around."
-- Mateo, via email 6/9/08
"Thank you so much for helping me with this Alvarez guitar for one of my students. The Fed Ex truck left my house a while ago. The sunburst guitar is beautiful the case is top notch and the set-up on the guitar was perfect. I was helped by two very nice young men at Elderly last week when I ordered this guitar, Steven and Joe. They were both very nice and helpful and I appreciate their patience with me. I have been buying guitars and gear from Elderly and I have sold two guitars on consignment in the last couple of years. I have always received the best help. I cannot wait until I can order something else. Thanks. "
-- Jimmy, via email 6/5/08
"I purchased a PRS CE22 about a month ago & i just want to let you guys know that I am VERY PLEASED with the guitar & the service that I received from you!!! That was my 2nd PRS from Elderly & I am looking at 1 more in the near future. Greg helped me the last time and he was AWESOME to work with!! In fact everytime I call or email your company, I get great service....THANK YOU!!!!!"
-- Jason, via email 6/2/08
"Thanks for your professionalism. He's in good condition and quality (great sound). The shipping is fast and good protection. "
-- Christophe (from France), via email 5/23/08
"Thank you! It arrived very quickly."
-- Mary, via email 5/14/08
"I just wanted to let you know how much I appreciate the very knowledgeable people that I met in my visit to Elderly last week. I flew from Maine and the trip was well worth it. Cynthia Bridge met me at the door and gave me a tour of your fine store. I got to talk with Joe Konkoly who had done a neck reset on my Martin D-40FW six years ago and he took the time to answer all my questions. Elderly will be my only store from now on. Thanks for a fine store."
-- Richard, via email 5/12/08
"Thanks much, a pleasure doing business with you folks. I will do so again."
-- Don, via email 5/9/08
"Received the order below, in perfect condition and just a couple of days...literally! THANKS for your good service. Hope to be doing business with you again in the future. Blessings."
-- Ron, via email 5/8/08
"Thank You & your staff for the excellent service."
-- David, via email 5/6/08
"Greetings Elderly folks! I just wanted to drop you a line to tell you how happy I am with the Larrivee 000 I just purchased from you. This is guitar # 3 from you so far, my first being a Heritage H-140, and the second an Esteve classical. As always, your service was excellent and the guitar arrived in perfect condition. Please pass along my thanks to the shipping folks for their usual fine work too. In a world of mediocre service, it’s great to do business with a company that gets it right! Thanks again and stand by for more orders!"
-- Ron, via email 5/2/08
"In just received my Breedlove C10. It is all I had hope it would be. Been a pleasure to work with you all. Til next time!"
-- Mark, via email 4/29/08
"To whom it may concern... All too often people are quick to complain when something goes awry.. I just wanted to take some time and commend your establishment concerning my recent purchase...A new Baja Telecaster...I was a bit apprehensive about ordering a guitar without trying it first..I spoke with one of your staff( I'm sorry that I don't remember his name)but he assured me that Elderly checks out each and every instruments that passes through...Well my guitar arrived within two days of my order and did so perfectly...I've only put it down so I could write this note.. I've been playing guitar semi professionally for 40 years and I'm very fussy about my equipment..I want to tell you that you have earned my confidence and I'm looking forward to doing more business with you in the future..."
-- Anthony, via email 4/28/08
"HI!! I just wanted to drop you a quick line to let you know that I received my DEAN Exotica Quilted Ash with Cutaway, Trans Blue Satin Finish today....OMGosh! It's beautiful! I love it! I honestly wasn't expecting to get it so soon, thinking it would be at least 7 days. I am so happy it's more then I expected! Now, I just need to learn to play it! (laughing) Thank you so much! I will definitely be purchasing another guitar from you in the near future!"
-- Michelle, via email 4/21/08
"I love my new ukulele. You got it here after two days and it was tuned when it got here! Thanks a lot guys. I'll be back for any new equipment I'm looking for."
-- Ben, via email 4/17/08
"VERY impressed with the quick turnaround of my recent order, you will be getting more orders in the future! Nice Work."
-- Scott, via email 4/14/08
"Hey !!! I just thought I'd let you guys know that I absolutely LOVE LOVE LOVE the Fender Jazz bass that I purchased Thursday. I gigged with it Friday night and it felt like I've always had it. Its fretless but that didnt' matter. I have a 1978 PBass that is a BEAST and this Jazz bass is perfect!!"
-- Judy, via email 4/14/08
"Good morning. Just a quick note to let you know that my BGT 1R and case arrived Thursday the 10th. Everything was in perfect condition. As this is my first foray into the dark and mysterious world of the resonator guitar, I’m having a tough time putting it down. It truly is an excellent entry level guitar. As I was researching resonators, I got some bad intel from “the other guy”. You information however was accurate and to the point. Though you won’t retire on what I purchase, you now have a new and loyal customer. Again, thank you for all your help and advice."
-- Chris, via email 4/14/08
"Guys, Thanks for the nice Epiphone Newport Bass, with a little bit of work she will look like new. Great Packing Job as Well."
-- Paul, via email 4/11/08
"Your stores great!! I wish you were closer."
-- Todd, via email 4/8/08
"hello guitar lovers: just wanted to drop you a line about the great, quality experience i received when making a telephone order. it was an order of ten different guitar picks with varying small quantities. it was a small purchase, but i was treated as if i was buying a ten thousnd dollar martin. the person taking my order was brandon. unfortunately i dont know his last name. you have a good person in brandon. if he is an example of your staff, then you guys are doing it right. much success to brandon and all. i live in chicago but visit howard city michigan once a year. i will try to make a visit to elderly."
-- Rich, via email 4/7/08
"The National Vintage Steel Tricone arrived safely. Thank you for an excellent packing job, and a wonderful instrument."
-- Don, via email 4/3/08
"Martin OM 21 Special arrived yesterday safe and sound. And what a sound! It was love at first sight and hearing! Many thanks to Elderly staff for great help and service. "
-- Bjørn (from Norway), via email 4/1/08
"I'm not looking to buy anything at the moment, but I just wanted to drop you a line to thank you for the great service when I ordered from you in December. I ordered 3XLR Baggs Buffer Jacks. They arrived a lot quicker than I expected. If I am ever looking for anything that is difficult to track down in the UK, I will not hesitate to contact you."
-- Steve (from the UK), via email 3/28/08
"Hi Stan,Just to let you know all the stuff arrived in good order so thanks to you and the crew. I,d love to visit the store sometime! Cheers."
-- Dick, via email 3/28/08
"Elderly people! I purchased an Asher Ben Harper model lap steel from Elderly this week and it arrived today. I wanted to thank you for the care and quick service you provided. The guitar and case arrived in perfect condition. I couldn't be happier. This is the second guitar I've bought from y'all (first was in '01) and I'd happily order from you again."
-- Matt, via email 3/27/08
"VERY Happy with the earl s golden d banjo the sales people were very honest and helpful. my friend looked at the banjo and said it was set up very well, thanks and God bless. "
-- Phil, via email 3/27/08
"Just wanted you to know received guitar yesterday,in perfect shape.Want to thank everybody there for your kind and courteous attention you payed to me,I know your very busy.Wish I had found your site years ago.All my friends are going to find out about your store and how great you treat people.Will be doing business again. My thanks to you all."
-- Warren, via email 3/24/08
"Wow! They shipped it already and it will be here Tuesday. Obviously these guys are not on the leaf."
-- Rick, via email 3/24/08
"Kay, Got appraisal on my Martin D35L this morning. Sent check for the difference on the Taylor 814ceL. 818.00 with shipping. Wanted to thank all of you for being so kind and polite with a first time trader and second time buyer. Will do business again and recommend you to all my fellow music lovers. The check will be there tomorrow .Please send Taylor via UPS if possible.Thanks again, you've been great!!"
-- Warren, via email 3/18/08
"Hello, Elderly, Just wanted to let you know that my mandolin arrived on Friday, February 29. I had just thought that I should have made sure to buy strings for it when I got your e-mail notice that it had been mailed. So, a big thank you for providing them. Awfully nice of you! I thought maybe if it was mailed without the strings the neck might have twisted slightly. I'll be taking it to my local mandolin guy for a checkup, but I sure would like to say that everything sure looks great! Thank you for the opportunity to purchase it and for the wonderful service. I heard about you from my brother, Jim Sofra, up in Abbotsford, British Columbia."
-- Ann, via email 3/3/08
"Hi - I just want to let you know that the baritone guitar arrived in great shape. The guitar is beautiful. Thank you so much for all your help."
-- Lawrence, via email 3/3/08
"I just wanted to say thank you for such fine service. I ordered a Wechter/Scheerhorn Dobro on Thursday, got it Friday with overnight shipping. Everything was great and sounds wonderful...the staff at Elderly helped me along with my decision. Great job!!"
-- Kevin, via email 3/3/08
"Hi Thanks for the great deal on the Benedetto Bravo Deluxe I got from you guys last week, and the great customer service! Have a great day!"
-- Tom, via email 2/26/08
"THANK YOU, for such good service. It's such a pleasure doing business with you."
-- Walt, via email 2/22/08
"Hello There, I just talked to one of your " Describer" few days ago and I'm ready to make the purchase soon , I think this gentleman name is Patrick, he has a very good customer service attitude and I'm very appreciated the way he talked to me thru the phone even just a few minutes, and here I have a few more questions about this guitar, please see the pictures attached for more detail. Hope to hear from you soon."
-- Tran, via email 2/20/08
"To everybody at Elderly, I just wanted to drop you folks a quick line to tell you how very pleased I am with my recent purchase from Elderly. Elderly had the exact instrument I wanted IN STOCK when everybody else was sold out. The customer service rep I spoke to on the telephone was very friendly and efficient. My instrument arrived in perfect condition just today. I wasn’t expecting it until Monday or Tuesday. This is just fantastic! You guys are terrific! I am very pleased with my experience and I look forward to doing business with Elderly again in the future. "
-- John, via email 2/19/08
"Hello There, I recently purchased a 1950's vintage Gibson TG-50 archtop tenor guitar. Unfortunately, the owner did not have a case for it. Do you have access to a case for this little gem? I've been dealing with your company since the 1970's. In fact, I still have a copy of your first catalog, with the separate price sheet. I will never part with it. It let me know that there were enough musicians in the world like me, that someone was actually going to try make a living off us! After that,somehow, I didn't feel I was an oddball anymore. My self esteem rose higher and I actually went to college and made something out of my dung-heep of a banjo player's life. No more running illegal alchohol to Elmira on Friday nights. Thank you, Stan! God bless you, man! For a musician in Corning, New York, where the only music store sells banjo strings for $15.00 a set, you guys have been a real help in times of need. Your catalogs through the years have kept me up to date on all the instruments I can't afford to buy. As a wish book you took the place of Sears-Roebuck in my life. Instead of the outhouse, though, your catalog rests on the end table of our sofa. That way, my fantasies are within easy reach. Who would have predicted that Lansing (East Lansing?) would become a spiritual center for so many millions? Keep up the good work."
-- Ken, via email 2/18/08
"I received my order, the music stand, in good condition. I am very happy with it. My grandson, who will receive it for Christmas, will also be happy as just transporting his tuba is a big job and this gift will lesson the stress. Thank you for the fast service."
-- Marilyn, via email 2/18/08
"My Calton arrived yesterday and I wanted to take the time to thank you for getting involved and moving things along by having them drop ship the case. Your service was Exc. + and I just wanted to know it's service like that, that will bring me back again. Thanks."
-- Alan, via email 2/18/08
"Thanks! One thing that I really am impressed by is how responsive you all are to questions. It is a pleasure to do business with you."
-- Barry, via email 2/18/08
"I would like to commend Scott Gierman for the excellent service I received last week. Scott performed a minor electrical upgrade on my guitar. He took care of several problems and completed the work on time and on budget. In addition he cleaned and polished the hardware and provided quality customer service. He was knowledgeable and very pleasant to work with. My overall experience was excellent."
-- Daryl, via email 2/18/08
"Hi, I am writing to compliment Elderly Music..... I ordered some Pyramid Gold bass strings on Wednesday, and I received them today- 2 days later- unbelievable! I just wanted to let whomever it may concern that I am extremely pleased with this transaction and I will definitely shop with this company again. Thanks."
-- Sean, via email 2/18/08
"The representative that handled my order was very polite. Everything he told me that he was going to do, HE DID IT! There are still companies out there that take care of their customers and it is appreciated. This was my first time to deal with Elderly and I am well pleased with the service. I will now use Elderly for all my ordering needs. THANKS!"
-- John, via email 2/15/08
"I received my order of Jan. issue Strad today. It will be part of Valentine's Day presents for my wife because Mischa Maisky is her favorite cellist. Your company is the only one that sells individual copies of Strad in the whole universe! I appreciate your great service and what you did for me on this special occasion."
-- John, via email 2/12/08
"Hi all at Elderly: The guitar arrived two days ago, and is wonderful to play! And, (of course) it's a Martin. Thanks again."
-- Jared, via email 2/11/08
"I recently purchased white guitar tuner buttons (part # GB13) from your store. I spoke with a young man in your repair dept. for advice on how best to install them. He explained how to drill them out to match the shaft size (or even slightly smaller) and to tap them on, preferably with the tuner mechanism removed and held in a vise to support the back of the shaft. I ended up drilling the buttons out as he suggested (slightly smaller than the shaft diameter) and without removing the tuner mechanisms I used a small C-clamp to press them on. It worked like a charm while supporting the back side of the shaft, preventing scratches to the guitar and eliminating the need to remove the tuners. I just wanted to say thanks for the advice and hope that you and other customers might find the C-clamp method useful."
-- Doug, via email 2/11/08
"I just got this order and I really appreciate how you handle my orders; even though it's not a lot, you treat it like it is. That's rare---you folks set the standard!"
-- Donnie, via email 2/11/08
"Hi Stan, I've been a loyal customer of Elderly's for many years. Every time I drive the hour and a half, I've had a good experience w/your merchandise and staff. But this past week I had an exceptional experience I wanted to share w/you. I recently purchased a '55 00-17 Martin off of Ebay. Got a good deal and to my surprise it's a nice axe. But I knew your boys could tweak it a little more. On Monday I met Kjell down in repair. He gave her the once over, listened to my thoughts and wants and properly advised me on an approach. When I picked it up and discussed it further w/Kjell, I was very impressed. When I got home last night I took her out for a spin. Perfect! She just hums. This cost me the sum of $62.45, $25 of that were the new bone pins I wanted. I've boasted about Elderly's for years, and my experience w/Kjell only adds fuel to the fire. You guys aren't the cheapest repair or dealer in town, but your work far exceeds any of my concerns in that area. Simply, in this regards, you get what you pay for. Thanks again for many years of being #1. Don't ever let Kjell go anywhere else! I'll be back sooner than later, as will many of my friends."
-- Chuck, via email 2/11/08
"I'm most favorably impressed with your Piedmont Blules package, not only do the (7) hamonicas look to be of fine quality, but the case they came in is a "Jim Dandy". Thank you for supplying such good quality merchandise. I remain a satified customer."
-- Walt, via email 2/8/08
"I recently had Stretch do a warranty repair on my Martin HD-28. You reset the neck and reglued the bridge and repaired several damages to the finish. The job was done perfectly and in a timely manner. The girl plays better than she did new. The finish repairs are everything I expected. The cross grain scratch on the face was so bad I had resolved myself to just live with it. You did a great job."
-- Bob, via email 2/8/08
"I just wanted to let you all know that the Martin 000-28VS arrived in Alaska safe and sound. It is beautiful, and it sounds beautiful too. I'd like to thank you all, and particularly Kay Reigler, for the great customer service, communication, careful packaging and fast shipment."
-- Robert, via email 2/7/08
"I recently purchased a 1967 ES-335 12 string from you, and I'd like to express how pleased I am with the instrument. Patrick did a great job with the in-hand description. Whomever did the set-up/adjust on it also needs to be congratulated. This guitar is easier to play than many of my 6-strings. I also appreciate the fact that your prices aren't 150-200% above blue-book values like some other dealers. Your fair prices, good service and excellent set-ups will make me look for guitars at Elderly first."
-- Chris, via email 2/6/08
"Many thanks for a great price and delivery, first class,received today."
-- Keith (from the UK), via email 2/4/08
"Thank you so much for my Martin 1975 D18 guitar. Got it this morning and it is everything I could have dreamed of!! Plays great. All I had to do was a quick tune up (5 minutes) and it sounds as good or better than a D18 years older! Great tone. Thanks again, and for the GREAT price."
-- John, via email 1/29/08
"I just received the hardshell case I ordered for a 335-style guitar....it came through perfectly, and is nicer than the picture on the website could show. I've always been hesitant to order off the internet, but my experience with you was fantastic. The people I talked with at the store were more than kind, and totally helpful. I fully expect to do future business with you, as well as recommend you to my friends. Your web-site is far more user-friendly than the "other" warehouse-type sites. Yours feels more like a guitar store, even though I've never been there....but I hope to remedy that this year by making the trip to your location. (I live in Ontario, but placed my order while I was visiting in Missouri.) Thanks again for your professional and efficient service."
-- Peter, via email 1/25/08
"Hello, I want to tell you how much I appreciate the way you handled my order. My bass strings arrived a couple of days after ordering them packaged in a nice box, and the tracking information you send along the way is execellent! You have a new customer! Thank You."
-- John, via email 1/21/08
"All I can say is thanks for selling me that 1999 om2h collings.. I have not played a better sounding 000 PERIOD... Thanks so much."
-- Lee, via email 1/21/08
"I would like to express my thanks to Keri (Karrie) for her help in getting my order number 1918552 processed yesterday."
-- Ken, via email 1/18/08
"I wanted to thank you for "jumping through hoops" today to get this to me by Saturday. FEDEX estimates Saturday delivery....PERFECT!!! I needed this by Saturday to take on a flight with me from Indianapolis to Phoenix, and it will now arrive in time. I won't forget your great customer service when it comes time to buy music gear again (which I seem to do too frequently according to my wife!). I appreciate good customer service, and always try to keep my business at places who provide likewise. Thanks again!!!"
-- Joe, via email 1/18/08
"Just wanted to say the guitar arrived safely. Wonderful guitar and you folks have wonderful service. Thanks."
-- Betty, via email 1/14/08
"Received order in great condition. Nate handled my order in a very professional courteous manor. Elderly is the only place to order any instruments, especially a Martin. Love my new Martin 000038. I do wish that there was a thermo plastic case available, but Nate tried his best and found there is not one made for that model. Thank you Nate. I will play a verse of Home On The Range in your honor."
-- Tom, via email 1/14/08
"My Calton arrived yesterday and I wanted to take the time to thank you for getting involved and moving things along by having them drop ship the case. Your service was Exc. + and I just wanted to know it's service like that, that will bring me back again. Thanks."
-- Alan, via email 1/10/08
"Thanks! One thing that I really am impressed by is how responsive you all are to questions. It is a pleasure to do business with you."
-- Barry, via email 1/9/08
"Hi, Your the greatest! I just wasted time trying to find a difficult item, a hardshell banjolele case for a Goldtone, only to find the item a click away with you. Thanks. You offer the best selection for my acoustic musical needs. Absolutely fabulous. I'm quite pleased. Keep up the good work. Thanks."
-- Mark, via email 12/17/07
"Hey Jason, just wanted to say thanks for the Godin button and the excellent service you gave me. I know you didn't have to for such a minute thing, and it is greatly appreciated. I will certainly come to you first for all of my future music purchases. Thanks again. "
-- Roy, via email 12/17/07
"Thank you very much for your fast service. I received my order in two days. Greatly appreciated."
-- Glen, via email 12/17/07
"thanks for the fast shipping"
-- Sarkis, via email 12/17/07
"First of all, I wanted to praise Elderly and your telephone ordering staff. I have been a musician for over thirty years now and have spent a lot of money over those years. Both as a semi-professional playing in a band in the 80's to someone that picked the guitar back up after having a job that paid well enough I could purchase the guitars and amps that I really wanted. Now it seems that my children are wanting to play which is great. That makes at least four generations that I know of.The other day, I had placed an order with one of the "larger" on-line stores for a mini-strat electric guitar for our five year old daughter. She wants to play like her Daddy and big brother. On the site it stated "guaranteed in stock" So it would appear that Santa would be bringing her, her guitar. Two days later, I received an e-mail that stated it was now out of stock and would not be in until late January! I suddenly panicked.
I began looking at all of the sites that send me catalogs. I understand that most of these actually share warehouses. I then thought of Elderly. The young man that took the call was SUPER. He was really nice and helpful! That is to be commended in this day and age of UN-customer friendly people. Customer service is EXTREMELY important to me. I still work hard for my money and I care where I spend it. The other store where I had placed the order kept me on hold for over ten minutes. The lady or girl said that she would be right back and never came back! I called back and was able to cancel this order. I told them from now on that I would be shopping at Elderly! "
-- Mark, via email 12/12/07
"I just want you to know that at the age of 67 I have fallen in love again. The new object of my affection is the Breedlove mandolin I bought from Elderly. Both the voice and the playability of the instrument are superb. I have been a customer of Elderly since the mid 1970s and don't plan on changing that for at least another five decades. Thanks for all you folks do. "
-- Neil, via email 12/10/07
"Greetings, Just wanted to say thanks for the great guitar. I've heard a lot about Squire guitars needing lots of set up work - but this one was perfect upon arrival! You have a very happy customer here. "
-- Fred, via email 12/10/07
"Thanks for the order! Everything got here quickly and is in great shape. I love the case!"
-- Michael, via email 12/10/07
"To All: Thanks so much for your professional guidance and support during my Martin purchase. (What a beautiful instrument and its setup is flawless!) Your company came highly recommended to me by fellow musicians, I now know why. Special thanks to Karie, who helped me with all the purchase and shipping details! Cheers!"
-- MJE, via email 12/05/07
"Just wanted to let you know how happy I was with the guitar (Guild GAD-50) I just ordered from you! First, the guitar itself sounds great and arrived well set up and in record time-I ordered it last Wednesday (I think) and it arrived on Saturday! I had ordered over the phone with Demetrios-he was very pleasant, professional and helpful, so kudos to him as well! Keep up the good work! "
-- Chris, via email 12/04/07
"Good afternoon, Thank you for the great service and fast delivery. I was afraid it would be on backorder! You are a terrific find."
-- Alice, via email 11/30/07
"Hi everybody at Elderly Well, I already did it ! The used Fender P-Bass arrived in short time and in perfect condition. Thanks for careful and professional packaging. Greetings from Switzerland"
-- Hans (from Switzerland), via email 11/28/07
"Hey Stan - nice to hear from you again - I love Elderly - I bought a D-28 Marquis lefty there last winter and a Dixie Banjolele. I love buying stuff from you guys and I buy the strings (Aquila, nylgut) and others from you on a regular basis. "
-- Dan (from Winnipeg, Canada) , via email 11/27/07
"Thank you fellow musicians; New Applause Soprano ukulele and gig bag for my daughter arrived today, just three days after ordering.It was placed in the case and expertly packed. The tag that advised waiting several hours before opening to minimize any weather effects is a very good idea. My daughter attends college in upstate New York and we are driving from northern Virginia to meet her over Thanksgiving holiday. Naturally I had to play a few bars, just to try my hand. Again, thanks for exceptional service."
-- Howard, via email 11/12/07
"The instrument arrived on Saturday. That was really fast! Looks absolutely beautiful and sounds great through my small Crate Vintage Club tube amp! My daughter will love it."
-- Jorg, via email 11/5/07
"Just got your brand new catalog in the mail.....Awesome as usual.........I get so excited to know I'll have reading material for the next 6 months! Thanks again!"
-- John, via email 11/2/07
"I just checked your site and saw my dad's 2 violins there on consignment. They look beautiful. One is a Carlton Stanley and the other is an EM Fitzwater "Repair" Label. The man you have for the violins, Brian Bishop, is great and very knowledgable. He took lots of time with us and we feel very comfortable leaving our dad's violins in his hands."
-- Judy, via email 10/30/07
"Dear Elderly; FYI I just posted this to an Irish Music group that has many U.S. subscribers. And will post on other sites later today. Hopefully it will help push the music....Dear Bodhran Group; It has been my experience that it is hard to find Irish music here in the United States. Especially at a reasonable price. Recently I was looking for two disks; Michael O Raghallaigh's INSIDE OUT and North Cregg's The Roseland Barndance. Both disks were got great reviews in Irish Music Magazine. I found them for 26 Euros or so, from Irish sources, but with exchange and postage they became pretty expensive.
Eureka! Someway I came across ELDERLY INSTRUMENTS and when I searched their CD database the had the disks I wanted at a reasonable price and the disks were in stock. I recommend them highly. Not only did they have it but got it to me so quickly I was surprised to see it. Like two days. Regular postage. Might even be cheaper to buy disks from here if you live in Europe.
They are currently working on stocking Kila's new disk Gamblers Ballet (9 out of 10 stars HOTPRESS) and should have it soon. Check with them. All of you bodhran players know Rónán Ó Snodaigh from Kila and if not he is worth listening to. Very different player. I met him at the World Bodhran Championships and later was surprised to see this,hippy sort of,fellow on stage with Liam Ó Maonlai (All Ireland '85) Great night! Anyway ELDERLY INSTRUMENTS is a great resource and if we keep asking for Irish music it may get better."
-- John, via email 10/26/07
"Hello Elderly Instruments! My Bluestar Mandoblaster arrived this mornning, couldn't wait to open it. I was blown away as soon as I opened the box. The mandolin was packed extremely well, in fact it was still in tune! It seems to be perfectly set up, smooth action and no fret buzz all the way up the neck! I can hardly wait to get home today and plug it in! I guess I'm not only a player but a collector too since this one makes # 5 so you'll probably be hearing from me again. I am very pleased, Thank You!"
-- Greg, via email 10/25/07
"I recently odered, recieved and installed a replacement Fishman Matrix 3/32" peizo pickup element from Elderly Instruments to repair my "humming and buzzing" Taylor 310CE. I really needed that pickup for my main axe for several good paying upcomming gigs. Wow! You guys really turned around that small but important (for me) order fast and accurately. Thanks for treating me as nice as you did. Also, I had a question that was answered by the repair shop staff (I didn't get his name - was it Shel?) and he was of great assistance. Keep him, he has a nice attitude and is very knowledgable!It's nice to know if you gave me this quality service for a small replacement part that I can now rely on your firm for a big dollar item. Again, thanks for your consideration."
-- Rod, via email 10/4/07
"The Epi Casino just arrived and I wanted to say THANK YOU. It was a great deal and I can't believe how fast I received it. It even comes with Schaller strap locks already installed. That's a huge help.I'll make sure to pass along how awesome Elderly is to my friends and on the guitar forums I visit. Now I have to wait until 5pm to go home and try it out! D'OH! Thanks again"
-- Ben, via email 10/3/07
"Thank you for the prompt service, fast shipping, and professional manner in which you completed this order for me. It was a pleasure to do business with you, and I intend to remain a customer. The experience was much more pleasurable than dealing with "invisible" Internet companies. I will appreciate my fifth Martin guitar much more, knowing it came from Elderly Instruments."
-- Doug, via email 9/28/07
"I received my Kentucky KM-15S A-Mandolin yesterday. It is beautiful and it sounds great. A big thank you to your support staff who helped me pick just the right mandolin. Also, thanks for the great set-up of the instrument. I can't wait to learn some great bluegrass music."
-- Todd, via email 9/27/07
"I just received the 10 sets of mandolin strings I ordered on Monday. WOW! I am so impressed you got them out and to me in two days with normal shipping.THANK YOU! I just realized I have to play on Saturday and did NOT have any spares sets. Y'all came through for me. Thanks allot."
-- Ed, via email 9/26/07
"Thank you for your efficient, speedy and friendly service! I can't await to hear this CD!"
-- Melinda, via email 9/24/07
"I received my guitar today. Let me say that I am very pleased with your service and your quick delivery. My guitar arrived without any problems. The pictures did not do this guitar any justice. My guitar is beautiful!! It does play "like a dream", just as described. Thank You again for a great guitar at a bargain price. I would not hesitate to do business with your organization again in the future."
-- Orlando, via email 9/20/07
"Hi,I just recently ordered a Felix III Martin guitar for my husband. I wanted you to know how pleased I was with the speedy delivery and the wonderful quality of the instrument.My husband was overjoyed with his new guitar and I wanted to thank you for your great customer service."
-- Susan, via email 9/10/07
"You guys are quick, got it today... A great album.. I am pleased, thanks."
-- Bill, via email 9/10/07
"Well, my trial period has passed. And dang it, I can't find a solitary thing wrong with this beautiful guitar. Truly a great one. One hell of a machine. Thanks for your quality control. And perfect setup. In October I will play this guitar on stage in London with Charlie Louvin. And it's perfect for the gig. Thanks."
-- Brett, via email 9/10/07
"Hello, I received the guitar in excellent condition. It was set up nicely and sounds wonderful. Much more than I expected for a guitar in this price range. Thanks for the great service. Best regards."
-- Mark, via email 9/7/07
"Just wanted to thank you for the great service,sales and attention you gave me with my purchase,Fender Custom Shop 55' P Bass. You guys are a class act,I'm very happy I dealt with you instead of the "other" guys. Thanks again! "
-- Sam, via email 9/4/07
"I feel that I should tell you this, I am not sure who to thank for the "set-up" on the new Kentucky KM-1000, your people or the folks at Elderly Instruments. When I opened it up, I just needed to "fine tune" it just a bit and it was ready to play. There is no telling the number on new mandolins I have looked at in the past several years and this was the first one that I didn't have to adjust the set-up to suit me.I can highly recommend the new Kentucky KM-1000 and Elderly Instruments."
-- Paul, via email 8/20/07
"Hello,I just received an F Style Monroe Bouzouki from you. The description said it was a little shop worn, so I was a tad afraid to purchase it. But, it is a very rare Bouzouki and you had it for a great price. After a quick tune, I was absolutely blown away! It is in such perfect condition and plays awesome! I have a bud that bought a new one from someone else, that was a mess. This one however was totally set up! (Strings, Action, Etc.). I am more than happy. I will look for more to purchase from you, and tell all my buds to do the same. Thanks again, for one of the true treasured instruments I own. Take Care."
-- BlueGrassMagee.com, via email 8/20/07
"Just received my new Danelectro '59 DC a couple of days ago. I was impressed by how well the guitar was packed from the extra padding around the double boxed carton to the extra padding inside around the headstock.....fantastic! It was also set up so that all I need to do was tune it and play! I am a first time Elderly customer and will definitely be back for all my future guitar purchases!"
-- Angela, via email 8/20/07
"Thanks for the great service (as always), you folks really know how two treat your customers!"
-- Donnie, via email 8/13/07
"I just got it yesterday on the day my son was born. I just wanted to let you know how much appreciate your help. To get 2 baby's in one day was the best day of my life so far. I will always return to Elderly for all my guitar needs."
-- John, via email 8/8/07
"Hi Guys, Got my tele today ... plugged it into a Swart Space Tone and played Otis Rush "All Your Love" .... Got blues in the basement here! The guitar is beautiful, arrived just when you said it would and was well packed. Thanks for the great service!"
-- Doug, via email 8/8/07
"Hi - Just wanted to tell you what a wonderful experience I had today ordering from Elderly Instruments. I have a vintage Regal parlour guitar that needed repairs to make it playable. Johnny in repairs went above and beyond the call of duty, figuring out what I needed and making it happen. Not only was he knowledgeable, but very friendly, too. The price for the items I ordered and also the shipping price were both very reasonable. Thanks so much for delivering great quality and top-notch customer service in the Repairs and Ordering Departments!!!! You have just become my one stop for everything musical that I need."
-- Patti, via email 8/7/07
"Hi Folks, I had a call from "Melanie" (not sure what dept.) this morning, letting me know my Danelectro "Pro" guitar had arrived and would be shipped tomorrow. Melanie needed to confirm my address, and credit card info for the balance. Just have to say what a pleasure it was dealing with your representative, she took care of business while at the same time was both charming & witty. How nice to speak with a real person and fellow musician. "
-- Clarence, via email 8/3/07
"Just a quick note of thanks for efficiently delivering my bass to me. I'm very happy with it and have been talking Elderly up at the music workshop I'm attending in North Carolina."
-- Stephen, via email 8/1/07
"Hello , This is Sami from saudi arabia - just let you know that Order # 1856384 have been arrived safely today WOW ! awesome. Thank you Very much Elderly, Special Thanks to Dawn & Josh - You guys are great "
-- Sami (from Saudi Arabia), via email 8/1/07
"wow - order Thursday and here Monday . . . just got the Big River harps and can't wait to hook up and play. THANX for the prompt service!"
-- the Edelbrock's, via email 7/31/07
"Hi Folks, Last week I ordered a Martin Arts & Crafts Limited Edition guitar from Elderly Instruments. I just wanted to let you know it arrived, safe and sound, on Thursday and I am delighted with it! The guitar is incredibly beautiful to look at, and the sound is amazing my new Martin has a depth and clarity of sound almost as impressive as my 35+ year old Martin D-28 which is something I wasn’t expecting. THANKS to everyone there at Elderly who helped get the guitar to me! "
-- Lynne, via email 7/30/07
"To everyone at Elderly Instruments:The National M2 arrived yesterday and I just wanted to write to let you know how pleased I am with it. The condition is superb and I must say your rating of EC+ was very conservative. It is like new, and if there are any dings on it I haven't found them yet, and I won't spend any more time looking because that would take away from time to play it. Thanks so much. "
-- Alex, via email 7/27/07
"I've had the guitar a little less than a week and I must say it's everything I was hoping it would be. I really want to thank you for your prompt service. Nothing I ever ordered through the mail was ever delivered that quickly. I have a friend that is interested in the Rory Gallagher Tribute Strat, and since you people were so great I'm trying to convince him to do business with you. We'll see what happens. Again, thank you very very much."
-- Clifford, via email 7/25/07
"Hey: I had to let you know how stoked I was when I received the Les Paul '57 reissue and the 1950's Martin soprano uke today. I strung 'em up some new strings and not even a bomb would've distracted me, I was so knocked into the next dimension. Everything I buy from y'all is a great ride and I want you all to know that my life is great because of your efforts. Good vibes to everyone. Sincerely,"
-- Ron, via email 7/23/07
"Elderly, Got the Blueburst Dean V yesterday.....all I have to say is AWESOME!!!!! Guess i'll start saving up for the $120,000 Les Paul Custom now!!! Hmmm...or a Ferrari!!! thanks..."
-- Byron, via email 7/20/07
"I received my guitar; it was on time and in perfect condition. Thanks, Elderly, for your efficient work and great price."
-- Tommy, via email 7/17/07
"I love the way you run your business, keep up the good work."
-- Leo, via email 7/17/07
"Att: Christina & Kay - Ladies, The above guitar (a 2000 Gibson Lucille), ordered on Monday, arrived about an hour ago. Beautiful instrument that I will really enjoy!! Thank you for your help - much appreciated!!"
-- Tom, via email 7/13/07
"Hello Aaron and the team at Elderly Instruments, I want to thank you for your excellent service and for selling me my new favorite guitar. I received my PRS Santana III gold top yesterday morning and I was jammin' yesterday night. My friends did not stop talking about the sounds that came out of that new guitar of mine. Thanks for the memories about to be made."
-- George, via email 7/13/07
"Lately I've had problems with ordering online, from multiple places. You got the shipment out in half a business day. Thanks a lot, and keep up the good work."
-- Jared, via email 7/11/07
"I just wanted to let you know that your expert knowledge and determination seems to have fixed my preamp/pickup problems with my Taylor 414 ce. I really appreciate your extra effort and advice. "
-- Dave, via email 6/29/07
"To Ace and Melanie, Many thanks for the replacement harmonica. I've been doing business with you for a long time now, and you are absolutely the best. "
-- Jim, via email 6/28/07
"Gentlemen: Received my order today in excellent condition as you stated. Thanks for the prompt shipment. It was good doing business with you and I will not hesitate to check with you next time I need something musical. Feel free to use my endorsement. (I have a brother in Raleigh, N.C. who has bought several instruments from you and has never had a problem!) Regards"
-- Al, via email 6/25/07
"I received my order for 12 sets of Vinci 814M strings in 4 days from you...just wanted to thank you so very much for your prompt attention to my order...I had ordered them 9 weeks ago from another internet store (prior to doing some research, and finding out that Elderly carried Vinci strings), and my order was on backorder until I canceled it (and then I ordered from Elderly)...also, "they" did NOT contact me, until I sent them an email complaining about their poor service and canceling my order...so once again, thanks for your prompt service, and I will most definitely order from Elderly again...and will tell all my musician friends what a great experience it is dealing with Elderly Music, as well as telling them not to order from the other company... Thanks again! from the Land of the Pink Flamingos..."
-- Andrew, via email 6/25/07
"Hello. Order MK mandolin safely reached Japan. It was very beautiful and a mandolin. Please continue your favors toward the next chance. Thank you."
-- Kiyoshi (from Japan), via email 6/22/07
"Hey Folks, Me new Irish Bouzouki arrived today and I just put her down for the night. It was love at first strum and now my calluses are even sore. I was playing for about four hours and needed a rest so I wanted to write and thank you for the great service and the speedy delivery. The performance far exceeded my expectations. It wasn't a lot of money to spend for an instrument so when I heard the beautiful tones it produced, I was overjoyed. It plays very well, looks fantastic and sounds beautiful. It makes me want to return to Ireland and go " pubbin' ". Thanks so much for everything you did to make this ol' picker a very happy one. Cheers"
-- Bobby, via email 6/14/07
"I wanted to write and express my thanks for the help I received from your staff regarding my order for a Canadian Case for my mid-50's Martin 018. I called early on Saturday 6/10 to get information on sizing the case for my guitar and not only did your employee look up the information I needed, he also physically inspected the case and verified that my guitar would fit. The case arrived today and I am very pleased to know that he was spot-on with his discription. I will not hesitate to do business w/your shop in the future - thanks again."
-- Bruce, via email 6/14/07
"Hi friends. It has been my first experience with Elderly and I want to express my appreciation for the fast delivery of my order sent a few days ago. I received the banjo bridges yerterday despite I live in Spain. Great service! You have a new customer."
-- Rafael (from Spain), via email 6/14/07
"Hi, ......received my banjola yesterday afternoon and can't put it down. I really believe that y'all set it up, most of the EMAIL folks send instruments in original sealed box, needing substantial work. It is great! More than I could have expected! Thanks for the great service and set up."
-- Bo, via email 6/13/07
"Hello All at Elderly InstrumentsJust a short note to say that the La Patrie Hybrid that I ordered last week (via my brother) has arrived safe & sound in not so sunny Bacchus Marsh, Australia. Much needed rain is finally falling.
Thanks for the quick response & great packing that made this possible. It has only been a couple of hours but I am working myself into an "I've got blisters on my fingers" frenzy.
I bought a La Patrie Motif some years ago & buying this guitar was on the strength of that & well worth it. The guitar is a beauty & I will be checking out your Telecaster prices (if my wife lets me) very soon. Thanks Again"
-- Jim (from Australia), via email 6/4/07
"Just a note of thanks for the smooth transaction regarding the Deering Banjitar I recently purchased - your fast shipping and careful packing of the instrument was greatly appreciated. I will definitely pass this nice experience on to others."
-- Tom, via email 6/4/07
"Hi guys, Just wanted to write and thank you for an awesome guitar. I received my Martin HD28VE that I ordered from you last Friday. I received it last night and played until my fingers wouldnt let me play anymore! The guitar is awesome! And, the set up was perfect. I just wanted to let you know how pleased I am with my purchase, you run a very professional organization, and I will be sure to let my other musicians friends in Arkansas know about you guys. I wanted to give a special thanks to Pat and Joe who were very patient with me and BOTH took time to play the guitar over the phone to me and describe its features to me. I was a very nervous internet buyer because the last guitar I bought on line from a major internet retailer (I'm sure you can guess who) was an absolute mess. So of course I was extra aprehensive about spending that kind of money on a "sight unseen" guitar, but you guys have restored my faith in buying on line. Thanks again for your help"
-- Allen, via email 6/1/07
"Hi: I ordered a LaPatrie Motif guitar last Tuesday. It arrived in great shape on Friday. The setup is very fine. The guitar is a super buy for the money, and customer service was flawless. Thanks"
-- Tim, via email 5/29/07
"Hi again ....Thanks for your quick reply. Your mail order department called and the unit is already here. AWESOME!!
Can you believe that the big guys like XXXXYYYZZ don't know this? They are shipping polyphases without power supplies and telling their customers that they have to buy the power supply as an accessory!
I've been a working musician for more than 20 years and I like low prices, but I am really sad that the big mail order guys are killing local music stores like yours... and they have TERRIBLE customer service.......... It's a sad state of affairs! CONGRATULATIONS TO YOU on having an awesome store; I will shop with you again next I need gear and instruments!"
-- Joebob, via email 5/29/07
"I just wanted to let you guys know that you have a great online store going. I have ordered 30 Herco Medium Gauge Flat Thumpicks from you and have just put another 20 of the Light Gauge versions on back order because you are currently out of stock. You would not believe how long I've been searching the net for those dam things and you guys have 'em plus you ship to Australia. Whoopee & Hoop Dee Doo . . . I've struck pay dirt! You have a great web-site and I will forward your web-site on to all of my musician friends. Hey, I'm impressed ok! All the very best."
-- Ray (from Australia), via email 5/24/07
"Thank You, for your help in getting this order to our son, who is stationed in Italy. I can't help but give him a hand sometimes. Active military (Navy), a single parent with 4 children (age 7 to 16), all of whom loves their music.Once again you have provided GREAT Customer Service."
-- Kenneth, via email 5/16/07
"Your services have been impeccable, I'm a very satisfied customer. No apologies (for the recent United States Postal Service rate increase) are required and your advance information regarding these increases is commensarate with your excellent service."
-- Roger, via email 5/16/07
"I just wanted to thank you all for your usual excellent service. Our three year old twins are really enjoying the ukuleles."
-- John, via email 5/15/07
"Thanks for the fast service on the order below. You guys are the best!"
-- Mike, via email 5/11/07
"Hi! I ordered a ukulele at your site the other day. I received it this morning. It's my first time to buy an instrument and to buy something from abroad.I met your site when I googled with words "ukulele ellie risa". (I bought "RISA's Uke'Ellie.") Your site was the second in the search result list. Thank you for reasonable price, quick shipping and the robust package!"
-- Kyotaro (from Japan), via email 5/7/07
"I appreciate the good service I always experience from Elderly--I also appreciate your use of FedEx, always excellent--thanks "
-- Dan, via email 5/3/07
"hi there folks at elderly! just wanted to let you know that the ome banjo arrived today safe and sound and i couldn't be more pleased.thank you guys in shipping and please give adam (who took my order over the phone) my thanks as well for his outstanding customer service. best regards to all."
-- Linda, via email 5/03/07
"Thanks for the great concertina workshop on Saturday. Brian was an excellent instructor and I liked meeting more local concertina musicians. I am interested in this class option again. Please keep me informed about other events."
-- Susan, via email 5/2/07
"Hi, I wanted to let you know that I was blown away by my experience with you guys. The price was insane, the shipping was fast, and when you said "excellent condition" you meant it. It's near mint! Thanks for the tuner too. "
-- Mike, via email 4/30/07
"Received the Weber mandolin that I purchased from you today. Impressed by your rating system on the condition of the used instruments that you sell. I am very pleased and look forward to dealing with you on a D-18V Martin later in the spring, It's still winter here in norhtwest colorado. Thank you again."
-- Andy, via email 4/26/07
"Dear Staff of Elderly, I received my Kentucky KM 254 mandolin on Saturday, only 3 days after ordering it. I waited 3 1/2 hours to open it after speaking to the very nice customer service employee to decide what constitutes "several hours". My husband plays guitar--that's who the t-shirt was for-- and though I am new to using musical instruments (started with a Dan Zanes edition Flea uke in Dec.), and have a great deal to learn, we think this mandolin is beautiful. When I am ready to upgrade, I will look to you for an Eastman, Collings or Weber (or Breedlove, if you carry them at that time). Until then, I will order whatever else I may need from you. I will recommend you to everyone who asks, and even those who don't. Your service and selection are impeccable. Thank you so much! Best wishes."
-- Deanna, via email 4/23/07
"Dear Mr. Werbin, My story starts last Dec. trying to order a Hofner Bass Icon. As I searched on the web ( I live in Flagstaff Az, not to many music stores ), I came upon a couple of outfits that looked pretty promising. Impressed by their colorful pictures and promises of untold glorious sevices, I jumped in. I must confess at this point that the Hofner Icon I was looking for was a LEFT HANDED Hofner Icon in BLACK. Well, these 2 places and their glorious customer service lasted about 2 days. My order was more than they where willing to go through because it wasn't something sitting or hanging on their wall. Being in my 50s, I'm used to hearing SOME younger business people promise to deliver what they are not willing to work for, and yet I am old enough to remember when service meant service.And so my search continued on the web, one "can't help ya" after another. After a month lightening struck my by now feble, wasted brain. I called Hofner USA---couldn't hurt going to the source. I was givin the name of 2 companies that Hofner felt were reputable. I called the first on the list. It was a nightmare. Much worse than anything I had dealt with in the past. I moved on to the 2nd name on the list!
ELDERLY! I hit the jackpot. I told the sales person on the phone what I needed. She kicked me over to Aaron Sawdy. We got a 3 way going between Aaron, Rob Olsen, the manager at Hofner USA, and myself. The guitar I wanted was not made in the left handed style. Aaron created a order code just for this item and with the both of us working with Mr. Olsen, a special order was put in for this item. Now let me tell you, thats SERVICE. It will be a while before it arrives, but boy is Elderly the place to go for customer care
I congradulate all your phone staff (i'm sorry i can't remember their names) for being polite and knowledgable, to Aaron Sawdy for his get it done attitude along with his laughter, and your staff as a whole. "
-- Jerome, via email 4/18/07
"I received on April 12 my OMC-21JS. It arrived in excellent condition, considering it left Ohio in a snow storm and travelled through freezing weather to get to Washington State. I was nervous about it, but no problem at all.I am extremely pleased with the guitar and the service was excellent, as usual. This is my fifth guitar purchase from you and I have never been disappointed. I recommend you to all my music buddies."
-- Rudy, via email 4/18/07
"Hi everybody at Elderly, I just wanted to thank you for the fast shipping. The merchandise was delivered from the USA to Spain in incredible 7 days... that is what a shipping normally takes whithin Spain! I'm very pleased with this and with the relationship quality/price you offer. That's unbeatable! I'll surely be doing business with you again soon."
-- Raul, via email 4/16/07
"Holy #*!&, I got my stuff in less than three days. You guys are great. Thanks. "
-- Don, via email 4/13/07
"Hello, My Fender case arrived today in excellent condition. Very nice case!! I'm delighted!! Thank you so much for your excellent service!!"
-- Dale, via email 4/12/07
"hi, a note to let you know that my order arrived late this morning. the violin (shen 800)is absolutely beautiful and i am very pleased with the whole package. it takes a little nerve to buy something like this sight unseen, but i couldn't have selected anything better if i had auditioned the instruments. i'll be in touch for various supplies. "
-- Ken, via email 4/10/07
"I had been trying to place an order with a competitor of yours for a few days and was unable to get past a constantly busy phone and had yet to receive an acknowledgment via e-mail. I just have to tell you what a pleasure it is to place an order with you. Your website is easy to navigate and I truly appreciate the e-mail notification when my order shipped. Thank you again. "
-- Derrick, via email 04/04/07
"Hey Folks…just got my Huss and Dalton TD-M…I put it down long enough to drop ya’ll a line.I can see why they are hard to come by.This one is a jewel.I am “beside” myself…..you are some fine folks….the guitar is everything I had hoped it to be…this is the second one I have seen…I heard one that Jim Hurst had and determined that one day I would get one,also…..I have a 1997 Martin HD-28….it is a good guitar …..but..I have just fallen in love again….so…ya’ll HUG yourselves for me…a thousand thanks…."
-- Tommy, via email 04/04/07
"Hi Received guitar today. Four days from ordering to delivery in the UK. That's what I call service. Guitar is really great and set up perfectly for fingerstyle blues as I requested. I am very pleased with the instrument and the service and would have no hesitation in purchasing from Elderley in the future, and would recommend your company to everyone. Many Thanks "
-- Roger (from the UK), via email 03/16/07
"Good bless you all at elderly music in Lansing. Thank you for selling me the Tricone 1-1.5.I´ve not expected that the Guitar so fast arrived and im concerned if the Construction surfived the transport but it does .Very fine metal Baby i tuned her in Standard Tuning then in open D and than my favoured open G .it sounds great and it looks better than ive expectet. Bis bald."
-- Peter (from Germany), via email 03/13/07
"Order #1821331 has arrived safely and in time for the debut of (yes, yet another celtic band) CALLAN, post-folk celtic roots, in Pittsburgh PA! Thanks, y'all. You're the best! "
-- David, via email 03/07/07
"Dear Folks at Elderly,Just wanted to let you know that the Bart Reiter Regent banjo arrived Feb.22nd (less than a week from shipping date). I could not believe how fast it got here. It came through in great shape and after waiting 8 long hours I got to open the case and start playing. The banjo is everything I had hoped it to be and have already fallen in love with the feel and sound of the instrument. Bart certainly knows how to make a beautiful banjo. Thank you for the great job of setting it up.
I would also like to thank all of the staff there for the time in answering my questions over the phone and also e-mail. Your patience and true interest towards me as a customer was outstanding. I will always look forward to doing business with your store and with your people in the future, as I have in the past."
-- Del, via email 03/07/07
"Congratulations on a great Web site. Having recently developed a passion to learn and play the guitar, I've found myself navigating through quite a few online music stores. As an engineer who has developed and managed software projects for many years, I've watched the Internet grow. However, I've never felt compelled to comment on a site, until today. Your site struck me as having the perfect combination of simplicity, clarity and intuitiveness. Addresses and phone numbers are easily accessible (sounds trivial, but this is one of my pet peeves on many commercial sites). Photos are numerous and sharp. The many views and close-ups available made browsing for a 'next' guitar that much more enticing. Most of all, the content of frames listing related links on each page are well thought out. Navigating through specific categories and products, not once did I find myself wanting for a link that was not there! Of course none of these observations surprise you, since the design was obviously thought through with much skill and consideration. Just thought you might appreciate one man's opinion. Keep up the good work!"
-- Curt, via email 03/05/07
"Folks,Just a quick note to thank you for the prompt delivery of my Martin HD-28 sunburst. It is gorgeous, and sounds like I dreamed it would; just fantastic. My fingertips are killing me! Everything about doing business with you was just fine. By the way, you undercut the total price offered by a local shop by $900. I'm glad I checked you out. You'll get my future business, for sure, as well as my recommendation to my friends. Thanks very much."
-- Bill, via email 03/05/07
"I just want to say that you guys have never let me down. Fantastic selection, awesome website, fair pricing, and FAST SHIPPING! Thanks a ton for your world class, professional, top notch service!"
-- Wes, via email 02/23/07
"I would like to thank Kerry for being up front and honest about a banjo that I was looking at. Thanks."
-- Charles, via email 02/22/07
"Hi,I've been a customer of yours for a few years now and also shop from several other online sources for these types of items. I just wanted to send out my praise to your shipping team.
You guys have been consistently fast reliable and honest with your online service and delivery. I host a 'ukulele show on KPFK FM in Los Angeles (Lil' Rev has been on), and I recommend you often when people ask me where to get the kind of products you supply.
So "Thanks Guys" & "Keep It Up"!"
-- Ali, via email 02/15/07
"I just wanted you to know that Elderly has become my store of choice for any type of musical supplies.I live in Bangor Maine and can get things from Elderly ordered and shipped so fast, usually without any shipping fees, that it doesn't make any sense for me to head outside of my nice cozy home.
I just made an order and within a few hours I got a call about the quantity of items. I am just so happy with the service that I have recommended Elderly to my friends in Connecticut. I ordered 12 sets of guitar strings and was able to save $30 by ordering from Elderly as opposed to *******.Com. Although I'm happy about saving money, it's the service that impresses me. Keep up the great work. The only problem is that Michigan is so far away that I will most likely never have the opportunity to visit your store. "
-- Bob, via email 02/12/07
"Thank you for the prompt delivery of the Superstand Music stand I ordered. It was "superservice" at a "superprice.""
-- Bernard, via email 02/07/07
"I received my new guitar today Saturday Feb.3, 2,007. The guitar of my dreams, a Martin D-28 Marquis is better than I expected. I love it! Thank you for the great service and kindness."
-- Dan, via email 02/05/07
"Gentlemen,I just wanted to send a quick note to express my appreciation for the lightning-fast delivery and the great service I received from Elderly regarding the Martin 00C-16GTAE bass I ordered a few days ago and received today. It is a beautiful instrument, definitely a keeper. Special thanks to Joe who handled the telephone transaction and answered all my questions in a very friendly, professional manner.
You guys do business the way business should be done. I was in the service business for 33 years, and I recognize and appreciate great service when I experience it. Kudos, Elderly!"
-- John, via email 02/02/07
"Hi, Just a quick word to say how pleased I am with my purchase from you (Gibson J-100Xtra). Guitar arrived today and is in beautiful condition and superbly set up. Less than 5 days after ordering from you the guitar was on my doorstep in the UK, excellent service. If only companies in this country were so efficient!! Thanks once again."
-- Will, via email 01/30/07
"To everybody at Elderly,I just wanted to drop you folks a quick line to tell you how very pleased I am with my recent purchase from Elderly.
Elderly had the exact instrument I wanted IN STOCK when everybody else was sold out. The customer service rep I spoke to on the telephone was very friendly and efficient. My instrument arrived in perfect condition just today. I wasn't expecting it until Monday or Tuesday. This is just fantastic!
You guys are terrific! I am very pleased with my experience and I look forward to doing business with Elderly again in the future. "
-- John, via email 01/19/07
"To Whom It May Concern:Just wanted to let you know how happy I have been with the Larrivee P-05 that I purchased from your company. Though you rated it as EC+, this guitar is "as new" and plays great. I wanted a small body guitar that I could noodle on sitting in my easy chair and this certainly fits the bill. It's my first Larrivee and I am quite impressed with the quality of the materials and workmanship. The action is smooth as silk. All of this at half of the retail price. I'd say that's a pretty good deal.
Next guitar purchase, you can expect to hear from me. "
-- John, via email 01/11/07
"I just had to write and say thanks so much -- your customer service was terrific, you had the item I wanted (my search led me to you after searching 2 local stores and at least 3 by Internet), and the arrival of my package quick and painless. You guys win the customer service (personable and helpful) and delivery award in my book. I'll be shopping Elderly Instruments again. Thank you."
-- Darcie, via email 12/18/06
"I just hung up the telephone after a conversation with Brandon from your customer service department, and I am writing to express my appreciation for the quality help I received. Brandon made every effort possible to help solve my problem, which is not a common response in the business world today. I am very impressed. He most certainly is an asset to your company."
-- Sharon, via email 12/13/06
"Hi Elderly I just wanted to tell you guys and gals down there Thank you so very much for being so kind and helpful. My wife and I were at your store on Saturday. I bought a Mandolin for my wife for a X-mas Present. I got the Micheal kelly Dragonfly for her. Anyways I just wanted to thank you all And i would not hesitate to come back to your store.The older gentleman with the gray ponytail was very helpful and kind and I appreciate that. Keep up the good job Merry Christmas"
-- Doug & Kelly, via email 12/04/06
"Hi, I just wanted to thank you guys for sending me an awesome USA made Strat.. I have had dozens of guitar trying to find the right one and looks like I found a keeper. The entire service was just wonderful. Fast shipping and excellent setup upon arrival. I know where I will be buying my next guitar. Thanks Elderly. "
-- Drew, via email 12/01/06
"Just a note to say my Collings C10 arrived today. It's beyond my wildest dreams.I found it hard to go to work today.
Best wishes to all of you for the Holidays. "
-- Cass, via email 11/28/06
"Hi there, just wanted you folks to know how "catchy" the cover of your recent catalog was. The fact that you used an "in-house" employee as a model says volumes for the appreciation that Elderly Instruments has for "her" employees. Man I wish I worked for you. :-)I think the cover is so appealing because you didn't use a well "recognized star." I don't have the catalog with me, and I forgot her name&..Christina?.....but by using her, a person doesn't think&.."yeah right, I wonder how much she is getting for this endorsement." Instead, you think "you go girl." :-)
Additionally, because she looks so dang good holding that Strat, it might make others want to emulate her by learning how to play the guitar themselves.
If it were a poster, I would proudly show it off on a wall in my office at work."
-- Roni, via email 11/10/06
"Hi Guys -Stumbled upon your webite tonite and spent a good hour browsing the contents from top to bottom...you guys have a huge, well-balanced inventory with very competitive prices. I found the site to be well designed and maintained, very easy to use and --- wonders of wonders -- pictures of your inventory that allowed the usr to zoom in at least three times to get a better look at the item for sale. Simple, but SO often overlooked by the big sites like Zzounds, Sweetwater, etc. Well done!!
I foresee a purchase from Elderly in my near future. Keep up the good work and much success to your company in the years ahead."
-- Jeff, via email 10/18/06
"Not a question, but praise! This can't be modern America. I have never seen an order on the internet be delivered this fast!!!! And not only that, it was accurate with no backorders! You guys totally ROCK!I'm glad there is at least ONE place on the net still showing people how it should be done! Keep up the good work! I'll be back! "
-- Benjamin, via email 10/09/06
"Hello, I received my guitar today (MARTIN 00C-MAE 2000)! I am VERY pleased! It sounds great and it's beautiful. I was anxious about ordering an instrument over the internet, but you guys are great. Excellent web site, accurate info, and the pictures are right on the mark. Thank you again. I will recommend you to all my musician friends. Have a great weekend! I'll be pickn'. "
-- Lisa, via email 02/26/06
"Hello,I received my Michael Kelly mandolin today (A style with oval sound hole). It is even better than I could have imagined. It sounds great, looks great. It was shipped perfectly, packed neatly and safely. I took it out of the box, tuned it up once and haven't had to stop playing since. What a great instrument, and what a value for the money.
I really miss being able to come to your showroom since I moved away from Michigan. I'm glad to see the great service I always got in person also translates to mail orders.
I still have my Custom Shop Fender Strat that I purchased from you all back in 1997. Still one of the greatest guitars I've ever laid hands on.
If you ever feel the need to open up another location- may I suggest Houston?! Thanks again. "
-- John, via email 01/24/06
"Hi!I received my 2002 golden deluxe banjo last night. It was listed in excellent + condition. That is not correct, when it arrived at my house it was in mint condition! I could not find a scratch or ding anywhere. The packing was superb. The instrument does not appear to have been played much, which astounds me. The sound of the banjo is a cross between the ringing of a bell and a tigers growl, I don't see how a pre-war mastertone can sound better than this model. It is definitely a masterpiece.
As a result of your fast service and competence I plan to make all my future instrument purchases at Elderly. Thanks again."
-- Jim, via email 01/12/06
"Received it this morning, 24 hrs after ordering it. Thank you for the very good service. "
-- Jim, via email 03/08/06
"You guys at Elderly really have your act together in every way. I have appreciated your selection, your customer service, and efficiency for years. I wish every business I dealt with operated as well. Thanks again. "
-- Tim, via email 02/13/06
"Sirs:The book and Cd's I ordered on Friday arrived on Monday. Woo what service! Tell the boss you are great. Thanks for the prompt service."
-- Larry, via email 01/30/06
"I just wanted to tell you guys how positive experience I had buying my guitar, a used Huss and Dalton CM, from Elderly. It was refreshing to see that the condition of the guitar was at least slightly better than your description. I also appreciated the follow up I received on the telephone. In short, thanks, and you definitely have my business in the future. "
-- John, via email 12/26/05
"Mr. Werbin, This past Friday and Saturday I had the good fortune to accompany my friend, John *******, to your excellent shop in search of old Martins. The only regret was not timing our visits to coincide with your own appearance in the store. Better luck next time!First of all, I wanted to compliment you on your store and on your choice of employees. We spent the greater part of our visit in a practice room, downstairs, but when I did get out on the floor I enjoyed watching the interaction between your many customers and your staff. Everyone from the fella watching the door, to the people ringing sales, to those answering questions made it a pleasurable experience for anyone who came in contact with them. As for John and myself, a very nice lady named Libby gave us the red carpet treatment. She is indeed an asset for Elderly Instruments, of which I am sure you are well aware.
I have rarely seen 12-fret 000s and 00s from the 1920s in such wonderfully playable condition, and never I have seen so many so consistently maintained as I did during my visit to Elderly.
John is a very gifted fingerstyle player who lives down in Ohio and I grew up in Findlay, Ohio about three hours south of you. We met via the internet guitar forums and share a love of serious guitars. I think he might very well come back to see that 00-40K sometime soon. As for me, I very much look forward to future visits when I can get back to that part of the country. "
-- Todd, via email 01/04/03
"Dear Stan Werbin,I wanted to drop you a quick email commending your salesperson Libby. I'm looking for a great prewar Martin fingerpicking guitar, and I drove up to your store last Friday from Columbus, OH with a friend. We spent Friday and Saturday afternoon there trying out old Martins, and Libby was the person who helped us. I've been playing high-end acoustic guitars for years and have dealt with many fine acoustic guitar stores all over the country. Just wanted to let you know what a great experience we had with Libby. She was incredibly helpful, a total pro and a delight to work with. Thanks to her, we had a fantastic experience trying out guitars at your store.
I still need to visit a couple of other vintage guitar stores around the country before making any final decisions, but I have a feeling I'll be back again to spend some more time with and possibly buy that beautiful 1930 Martin 00-40K you have there. In any case, I know I'll be doing a lot of business with Elderly in the future. Thanks for running such a great store, filling it with so many great guitars, and staffing it with such terrific people. "
-- John, via email 12/31/02
"Hi, Got the item X-mas Eve!! Just in time!! Thanks so much for your service!Happy New Year!!
Dear Mr. Spencer,
Thanks so much for getting the Line 6 Guitar Port to us in time for Christmas. Our son Tyler has taught himself how to play both acoustic and electric guitar via the internet. We thought that this gadget would be helpful and so far it seems to be. Unfortunatly we live in a very rural area and can't find someone that gives guitar lessons but Tyler seems to be making progress.
Again thanks for your excellent service. We will pass the word and certainly order other items as he progresses. "
-- Peter, via email 12/30/02
"I recieved order number 1291321 on December 24, 02. This Kamaka instrument exceeded my expectations. The delivery was timely and your personel polite and professional Thank you,"
-- Wilbur, via email 12/30/02
"All at Elderly,Today I received my Martin Backpacker Mandolin. I own a Backpacker Guitar, so I was well aware of the loose quality control that these production items easily pass through. I believed it would be worth my while to pay the few extra dollars to purchase one from a high end retailer such as yourselves. You have proved me right! I was quite happy to see the repair shop ticket on the headstock, and to take note of the nice setup job done to the instrument. Thank you very much for your over all attention to detail.
Happy New Year to you all!"
-- Michael, via email 12/27/02
"Dear Mr. Werbin,Just a note to say thanks to Elderly Instruments for the excellent service and rush shipment of the Maple Valley MV1C hammer dulcimer I ordered on Dec. 17. It was a gift for my wife. The unit was shipped via UPS Second Day Air to insure delivery prior to Dec. 24. It arrived well paked in perfect condition on Dec. 18. In fact, it was pretty much still in tune when we unpacked the instrument.
To say the least my wife loves her new MV1C. As a classically trained musician, she has little trouble navigating the network of strings even though she has no previous experience with hammer dulcimers. She will be up to par on it rather quickly. This one is another keeper!
Best Regards,"
-- Michael, via email 12/27/02
"I was up to the store, made a few purchases, and had to order several items that were not in stock. You all were patient in figuring out where everything needed to go and kept me posted all the way through back orders and shipping. Everything has arrived for Christmas!!!Thanks and a job well done. "
-- Laura, via email 12/24/02
"Dear Stan, A note of praise for your employees...My first experience with Elderly was buying an open back banjo. I had just started frailing and was not real sure what I should get. One of the guys (and I never did get his name) spent probably a good hour talking to me about banjos, answering my questions, and playing just about every banjo in the store! Ended up buying a Mike Ramesy. Great guy, great service...Next experience was a nightmare (and you probably already know or can get all the details from Cynthia). The D18GE I bought there (again with great help from the floor staff), developed problems. . . I took it to an "Authorized" repair man, who proceeded to ding, scratch and in my opinion, destroy my guitar. To make a long story short, I was put in touch with Cynthia, who replaced my guitar. I was feeling so #(*&%@, but she was so kind, and understanding, and gracious. Within minutes, I knew that she really cared about my situation. Joe (the repair shop manager) was exactly the same way. These two people turned a very trying (to say the least) situation into another positive experience at Elderly's. I really can't say enough about these two! This is what "Customer Service" should be!
Merry Christmas to you and your staff,"
-- Tim, via email 12/24/02
"So I took the plunge and bought a D-18 from you guys (who else?). It showed up at my house yesterday. Awesome guitar! I'm looking forward to breaking it in over the holidays and comparing it to other guitars I have in my collection (my best one being a Gibson J-45 from Gibson's Custom, Art & Historic Shop).Thank you for all of your guidance and for the great service from all the folks at Elderly Instruments.
Happy holidays!"
-- Dave, via email 12/21/02
"I have never had the chance to tell you but you have a fantastic store and have done a most impressive job of making it what it is today."
-- Greg, via email 12/20/02
"Thanx Juan, You've been very helpful and responsive. I appreciate that. I had cancelled this exact same order with one of you competitors due to their lack of responsiveness. Feliz Navidad,"
-- Gary, via email 12/20/02
"Attn:Stan Werbin, I'm writing you to sing the praises of your employee, Cynthia Bridge. Thanks to her exemplary performance in obtaining a quote on a custom Martin guitar I will be sending all of my business and all I can persuade to your establishment. Not only was Cynthia prompt, kind, and courteous she was extremely professional in the often tedious procedure of filling out the custom form and explaining exactly what was desired by the customer. My local dealer still has the same information I provided Cynthia on his desk and he received it a week prior to my sending it to her. I know she is leaving on her holiday vacation soon and my advice to you before she leaves is to increase or give her a nice Christmas bonus, praise her in front of her peers, and last if not at least take a double handful of "atta girls " from petty cash and heap them upon her. Your store was recommended by the Unofficial Martin Guitar Forum and it is very plain to see why with such great employees. Thanks very much for your time and Merry Christmas and Happy Holidays to you. Now catch her before she leaves!!"
-- Will, via email 12/19/02
"I just wanted to write and thank you guys so much for the mando banjo I just received. It arrived yesterday and I was thrilled to find that it was completely set up properly, had no shippings marks or damage, and that I could just pull it out of the box and play. I had always been extremely apprehensive about buying instruments online. You have made my first experiance with this quite positive. All of the salespeople that i delt with on the phone or via email were helpful and informative. You have a very knowledgable and courteous staff. Thank you again, I will certainly recommend you to all of my friends. "
-- Laura, via email 12/19/02
"Thanks for the great friendly customer service - in-person, by phone & e-mail/online."
-- Carol, via email 12/17/02
"HELLO, I received my KRAMER bass Friday afternoon. Just wanted to let you know that it arrived in good shape and that I'm VERY pleased with it. Please let everyone involved that I said "THANK YOU VERY MUCH !!! " And to everyone at ELDERLY............" MERRY CHRISTMAS ""
-- Thomas, via email 12/16/02
"Subject: instrument repair Importance: High Attention: Stan WerbinRe: neck repair of Gibson F-4 mandolin picked up yesterday, 12/9/02.
You guys, namely Stretch, work magic on repairs. I've owned the mandolin for about 30 years. When I brought it in for repair I had a sunken feeling knowing the cracks in the neck were across grain. I didn't know if it could be repaired. Well, it is repaired now and can barely be detected and because it was accurately fitted with a new bridge the mandolin sounds better than it ever did. The fret dressing and set-up are great. The 12th fret octave is right on.
You guys also restored the sunburst finish on a 50's era Gibson arch-top guitar a few years ago for me which I was very pleased with.
I would not hesitate to submit anything for repair and certainly recommend you to other interested persons.
Thanks again for the wonderful repair/refinish jobs. "
-- Larry, via email 12/16/02
"Wonderful service, great website, fast delivery, beautiful ukulele! Thank you!"
-- Clenise, via email 12/15/02
"Juan, Got the M3SC today - First impressions - AWESOME!!! I'll play with it this weekend and unless something dreastically changes I think she's found a home. Tell Kira thanks for the help. Later,"
-- Tim, via email 12/13/02
"Hi guys!!! I'm playing my SG...Does EX stand for EXCEPTIONAL???? This mahogany beauty is simply IMMACULATE and it's really IMMACULATE.....It's a perfect rock machine and I'm extremely satisfied....and you guys are . . . great.............See you at the next purchase"
-- Marco, via email 12/6/02
"Chris,Received my instrument today. It arrived in great shape! Mucho thanks for the quick turn-around and nice price. I plugged your great service on rec.music.classical guitar.
Another satisfied customer,"
-- Hugh, via email 12/6/02
" --> Great!! Magic!! Fantastic!! Incredible!! .....what other adjectives I have to use to describe the emotions and happiness that we've fell receiving a fantastic instrument that we bought for corrispondence in USA from Elderly!!! You must know that, altought Elderly is well Know in Italy for the good reputation, the Italian sellers clearly to diffuse some stupid legends to don't buy for corrispondence. This is my first buy for corrispondence from Elderly to a price not so low ( $ 2685 + $ 205 for shipping ). Also if description of the guitar on your used listing of the your web site was with 17 beatiful photos ( to compliment at the photographer!! ), you can imagine the corage for this adventure (.....the fear of some crackes on the guitar or ....that it was just a bluff !!). But finally the 11/19/2002 at 10.30 am. is arrived my dream: Martin D40 DonMcLean Ltd. ed., I so her for the first time in Frankfurt Musikmesse 2000 edition year. Thank you Elderly to existe, after the GOD...... it's YOU!!! We should be very onorated to make other business with you. Ciao from Magenta (MILANO) ITALY, lets hope for an other business!! ARRIVEDERCI (goodbye) "
-- Salvatore, via email 12/6/02
"Hi Brian, Thanks, that sounds fine. I will appreciate getting the paperwork in the event any confusion would (unlikely, I know) arise in the future. As always, thank you for your help with this consignment. Especially, thanks for keeping me posted in a timely way. You all make it easy for me to keep relying on Elderly. "
-- Ken, via email 12/04/02
"Hi, I do a fair amount of my shopping on line. I just finished placing an order with you and have to say your site is by far the easiest and most user friendly site I have come across yet!Kudos to your web design person (he/she, they deserve a nice xmas bonus). Thanks, a happy customer"
-- Sandy, via email 11/30/02
"Chris, thank you for your quick response and for the information you gave me in your email. I appreciate it very much--I am now thinking that we won't be able to locate the version I was hoping for. I have also searched on some of the music sharing web sites with no success.I hope that I can do business with Elderly in the future--you are obviously a very customer oriented company. Thanks again, and have a great holiday season. Sincerely,"
-- Janet, via email 11/29/02
"Hi Stan I live in Scotland, UK and have just received your catalogue. Thanks for continuing to send these. I will be ordering a few items in the near future. In the meantime, I wanted to thank you for your excellent service. A few months back I bought from you a National Delphi Deluxe and a Martin OM-42. I am delighted with both of these. The main purpose for this message is that a guy named Raoul indulged with me in a conversation via email for several weeks prior to the purchase, advising me on all sorts of guitar issues. His input was very much responsible for me dealing with Elderly. He was patient and provided sound advice without trying to bias my eventual choice of instrument. He also helped me (via email) fit a new cone to the National that had got damaged in transit. So, thanks a lot for a brilliant service and thanks to Raoul."
-- Phil, via email 11/28/02
"The banjo arrived last night in perfect condition. I am very pleased with my purchase and with the ease in dealing with you. The banjo is all that I had hoped. I will not hesitate to recommend you to my friends and to look to you for future purchases.Thank you again,"
-- Glen, via email 11/27/02
"Dear Stan Werbin:I'm writing to thank you for a superior purchasing experience at Elderly Instruments, and to acknowledge and commend in particular two of your employees whose professionalism and customer service skills are remarkable.
I originally purchased a Martin SPCJ16E and thermoplastic case which shipped on 10/29/02. Though the guitar sounded and played fine, the case had some gouges in it; there was also some slight but dark and noticeable wood-grain variations in the spruce top. In talking with Kirk in customer service, he immediately offered to exchange the case, and when I told him about the cosmetic concern I had, Kirk said he could ship the other Martin (there were 2 originally in stock) with the new case. I went ahead and purchased a 2nd SPJC16E which arrived on 11/11/02 (my household - wife and 3 sons - were nervously owning 2 of these guitars for a few days). Kirk gave me several days to compare the two guitars before sending one back, which I did last Friday: I ended up keeping the 2nd guitar because of its greater cosmetic appeal, playability and sound.
I can't tell you how impressed I was with Kirk's interpersonal skills. His courtesy, sincerity and graciousness were genuine, and his willingness to make this purchase work out to my satisfaction was exceptional. He really wanted a satisfied customer. The other person I dealt with briefly on the phone was Pete. He facilitated and made effortless the sorting out and crediting of return, shipping and original purchase fees . . .
Persons like Kirk and Pete are first-rate and uncommon; they truly guarantee the customer's satisfaction - at least, what comes across is that they are taking into their own hands the customer's concerns. In turn, they've assured my future business with you and that I will recommend elderly without hesitation to my students, my colleagues and friends. I wanted in this letter to recognize Kirk (especially) and Pete. They are a reflection, directly and indirectly, of what I take to be your feel for business and how it depends on the right people. Competence is always worthy of admiration. I understand now why your company is the success it is.
Many thanks, Stan. I hope you pass on to Kirk and Pete my appreciation and thanks.
Yours,"
-- John, via email 11/27/02
"On October 25, 2002, I visited Elderly Instruments with the intention of purchasing at least one vintage Martin guitar, possibly two, if funds held out. I brought five guitars to put on consignment, which I did, and Two of them have already sold at the time I write this letter.My visit was excellent. I purchased a 1956 D-28 and a 1964 D-28. Both are exceptional; the '64 is simply an amazing guitar. After twenty five years of collecting guitars, this one has been a great find. I have done business with the "Big Three" vintage dealers (names omitted here). My experience at your shop has been by far the best; I first visited last November, left two on consignment, and purchased one of the Martin "Grand Old Opry" special issue guitars. Since then I have purchased four more. I was very impressed by the consignment procedures; It assures anyone that purchases a guitar at Elderly will get a trouble-free, well playing instrument. One can buy with confidence that they will get what they are looking for, paid for, and at a fair market price.
My visit in October was well accented by the attention one of your sales people paid to my interests and concerns. Matt Theodoroff is to be commended; I was in the shop for over four hours, played a dozen guitars, and he not only answered any and all questions, he provided his input and knowledge in an extremely professional manner. There was no facade or showmanship, just a strong interest in what I had driven over five hours to see. He was willing to chase guitars all over the building, and spent a very fair amount of time helping me analyze each instrument. As a result, my trip cost me over $10,000.00, and it was well worth it all in my eyes. Again, kudos to Matt for his patience and interest in me as a customer. He is to be commended.
And Mr. Werbin, congratulations to you on thirty years in a very tough business. You have been a leader in the vintage market, and have helped sustain its growth over these years. I rate your shop as number one in the business, and I've seen many, many guitar shops in the last twenty five years. I've included a letter to Matt as well, please see it reaches his hands, and thank him once more for me. I'll be back!
Regards,"
-- Steve, via email 11/26/02
"Arrived today, and looks perfect! Thanks for another fine instrument, Elderly!"
-- David, via email 11/25/02
"Hey Guys !! I have received the Jazz Bass right now in Italy!!!I would like to thank you all for the great work you've done, the instrument is in excellent conditions. I have to tell that i was worry about 'cause i've never purchased an instrument from internet, but now there's no doubt....IT WORKS!!!!
I will continue to purchase from you and i'll tell to all my italian friends!!!!!
Thanks again"
-- Gian, via email 11/25/02
"Dear Mr. Werbin, My name is Michael . . . I wanted to buy a special gift for my wife on our 25th wedding anniversary. That gift was a Martin D-42 guitar, and after all the good things I heard about your store, I decided to buy it there via mail order. Unfortunately, the first D-42 I recieved was a bit shopworn. I called the next day and talked with Jerry Spencer. He made the whole experience a pleasant one. It is rare in today's times, to find a business who will bend over backwards to satisfy a customer, but Jerry did just that, My wife loves her new D-42. It's just gorgeous, acoustically and visually as well. I will buy from Elderly again with confidence, and recommend your store to any and all who ask. It turned out to be a great day yesterday, Thanks to Jerry Spencer and Elderly, Thanks Again,"
-- Mike, via email 11/22/02
"I got the replacement armrest today. Thanks for your assistance. It is a pleasure to do business with your company and I will continue to do so. Thanks again"
-- Chip, via email 11/20/02
"Hello Folks I didn't expect tthe guitar to get here so quickly, but it arrived safe and sound at work about 11:30 Thursday-11/14, thats only 48 hours! As per instructions I left it in the case till after work[about 4 1/2 hours], and checked it out after work. I've played it about 1 1/2 hours and looked it over quite a bit, and can say that we won't need to excersize the return policy for this one! Please give my thanks to Karri and all others connected to this sale. I had a bit of trepidation about buying sight unsean, but you folks have made this a gratifying experience, thanks! "
-- John, via email 11/16/02
"Hello StanI thought that I would mail you to express my thanks to you and Elederly for the service that you gave in my recent transactions with you.
I refer to both the sale of my OM-18 and the subsequent purchase of my beautiful Custom 000-45.
As far as the sale was concerned, Brian was extremely helpful, keeping me informed about the state of progress.
To acquire a 45 has been an ambition for a very long time and when I decided last January that this was at last affordable, Cynthia couldn't have been more helpful. She must have spent a long time sorting things out for me during the ordering process and again, she kept me informed all along the way. When the guitar arrived in September, it had clearly been worth the wait and it is now being gigged regularly and admired by all!
Anyway, my thanks to you of course and I would be very grateful if you would express my thanks to them both as you have one very happy customer here.
With best wishes"
-- Mark, via email 11/14/02
"Dear Juan, Thanks I received the guitar this morning and its fabulous. Thanks for a really efficient service. Best wishes"
-- Simon, via email 11/12/02
"I just wanted to drop a thank you note. These strings came in today. Thank you for your quick response to my order and fast shipping."
-- Lawrence, via email 11/14/02
"I just wanted to "Thank You" for your patience in helping me aquire my Takamine Limited Edition 2002. I received the guitar last week and am really enjoying it. I have always been so impressed with your customer service and this guitar came setup beautifully. I look forward to ordering more from you (right now I have my eye on the Stelling Swallowtail you have coming in March)."
-- Mickey, via email 11/13/02
"Just wanted to share my sincere appreciation for whoever had a hand in acquiring / photographing / pricing / selling - and finally, packing my new guitar that arrived today. It's amazing. What a flawless transaction. I'm really impressed with my experience buying from you guys, and would love to have this message forwarded to your whole team.If I can, I'll be back for more.
Thanks,"
-- Gregory, via email 11/8/02
"Subject: Re: Guitar OrderHi Dawn
Thanks for that, I was a bit worried when I went back to your web site and saw that it was on order. You have made my day and I can hardly wait to get my hands on it. I have waited 12 years to be able to buy one, in New Zealand they are rarely seen in shops and are super expensive.
Thanks for your prompt reply "
-- Laurie, via email 11/8/02
"Just a quick note to let you know I received my Epiphone Casino 2 days ago. Thanks for the great service. Guitar was set up perfectly & plays like a dream. I jammed along with a Papa Chubby CD at high volume & this baby sustains for days. Very cool."
-- David, via email 11/8/02
"Last week, 10/30, I purchased the HD35SJC. Received it on Tues. 11/05 just as predicted and have to tell you just how totally thrilled I am with this fabulous Martin guitar. I would appreciate it if you would pass on a special "Thank You" to Chris (Raths ? in mail order) for his knowledgeable,courteous easy manner and also the personal touch he added to thank me for my purchase. Your shipping dept. also deserves a "Thank You" as my order was very securely packaged. It's been a very pleasant experience indeed."
-- Jacque, via email 11/8/02
"I just received the Tacoma Papoose I ordered from you guys last week. I rarely dish out accolades, but WOW! The instrument arrived on time in immaculate condition. The action and intonation are to die for - I wish all my instruments were set up this well. Are all of your instruments set up in-house like this? You've got a new customer!"
-- Brian, via email 11/5/02
"Dawn, Thanks so much for your assistance with this order. I know it is not for a large purchase in terms of money, but I really value it. Hope you have a good day,"
-- Rich, via email 11/5/02
"Good morning, Jerry,I thank you *very much* for your willingness to make this adjustment!--and I wasn't worried about the delay. I see why your company has the superior reputation it does.
Many thanks again, Jerry.
Best,"
-- John, via email 11/5/02
"I HAVE NOW RECEIVED THE ORDERED ITEMS OK, and would like to thank you all for nice treatment & fast delivery. Now I can enjoy new information about two of my big interests: African music and metal reso-phonic guitars. I own a #33 All metall Dobro, bought by mail order from the Dopeyra bro:s (Original Music Instruments, California) back in 1972. To get hold of a nice National single cone guitar is still a dream for me, so we will see what I order from you next time! All the best &% Thanks!"
-- Hans, via email (Sweden) 11/4/02
"Dear Larry, I wanted to take a minute and thank you for returning my guitar in the expeditious and caring manner that you did. Thanks also for the generous appraisal. I am sorry that we could not come to an agreement but to be honest, I am glad to have my "buddy" back. Some thing in life transcend monetary value and this is one of them to me. I hope to someday be able to purchase a Stelling 5 string, but as in all things, I wait upon the Lord to open the doors. Thank you for the pictures, they are really great and I have saved them to a file on my computer . . .Thanks again Larry and everyone at Elderly for maintain a high moral and ethical standard which is lacking increasingly in the business of instruments and music! May God Bless! Sincerely,"
-- Rev. Mike, via email 11/2/02
"Mr. Werbin- I decided to keep the 30's Dobro, that this original message referred to, when my wife said that she loved the sound of it and like a typical guitar widow, she never notices any of my instruments. Anyway, the reason for this email is to let you know you have some really nice people in your employ. I have talked to Libby, Cynthia and Pat today and they have all been super. The dealer I have been working with seems to be inconvenienced when I call, even after spending quite a bit of money there, so I'm moving my business. I think I'm going to be very happy dealing with your firm and look forward to a long relationship. Regards,"
-- Chris, via email 11/1/02
"I received my bigsby vibrato today and is already installed thanks a lot, you guys are the best..I will be telling my friends about you guys....and I am looking forward to doing business with you in the very near future
